Shipping & Payment Policy

1. Where We Ship

We ship to street addresses in the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, other US territories, APO/FPO/DPO addresses, PO Boxes, or any destination outside the United States.

2. Shipping Cost

Shipping cost is calculated at checkout after you enter your delivery ZIP code. Your total — Product price, shipping, any handling fee, any freight surcharge, taxes and applicable tire fees — is itemized and shown to you before you pay.

Where free or reduced-cost shipping is available for your delivery address, it is applied automatically at checkout. Availability depends on the delivery ZIP code, the Product, and the shipping method required.

3. Processing and Transit Time

4. Delivery Options

At checkout you may direct your shipment to:

1. An installer or service shop you have arranged. You choose the shop and enter its address.
2. Your billing address.
3. An alternate address. Provide the address and the name of the person authorized to receive the shipment on your behalf.

5. Split Shipments

Our Products ship from more than one warehouse. Your order may arrive in more than one shipment, on different days, with separate tracking numbers. This is normal and does not indicate a problem. You are charged shipping once, based on your order as a whole. If part of an order has not arrived within 3–5 business days of the first shipment, contact us.

6. Oversized and Freight Shipments

Some Products — typically large mud-terrain, agricultural, construction and commercial truck tires — must ship by freight rather than parcel, so the driver has the equipment needed to unload them.

Freight shipments to a commercial address with a loading dock carry no additional charge beyond the shipping cost shown at checkout.

Freight shipments to a residential address require additional services that the carrier bills separately, which may include a residential delivery surcharge, a liftgate fee, and a call-before-delivery / appointment fee. Where your order requires freight to a residential address, these charges are calculated and shown to you at checkout before you pay. If we identify after you order that freight service is required and the cost differs materially from what was shown, we will contact you with the revised cost, and you may cancel for a refund before we ship.

Freight deliveries are curbside. The driver is not required to carry Products into a building or garage. Someone aged 18 or over must be present to receive and sign for a freight delivery.

7. Handling Fee

Where a handling fee applies to your order, it is shown at checkout as a separate line item before you pay. It covers order preparation, protective packaging, and residential delivery processing.

The handling fee is refundable only where the return results from our error — including a Product we shipped in error, a Product damaged in transit, a Product materially different from its listing, or an order we cancelled. For returns for any other reason, the handling fee is not refunded. See the Return & Refund Policy.

8. Taxes and Tire Fees

Applicable state and local sales tax is calculated and shown at checkout based on your delivery address.

Many states, including California, impose a per-tire fee on retail sales of new tires (in California, the California Tire Fee administered by the CDTFA). Where such a fee applies to your order, it is itemized at checkout.

Certain heavy-duty and commercial tires are subject to Federal Excise Tax (FET), which is reflected in the price shown or itemized at checkout.

9. If a Product Is Out of Stock or Your Order Is Delayed

We will not hold your money without your agreement. Our inventory is updated frequently, but stock can change between the time you order and the time we pick your order.

If we cannot ship within the time stated at checkout, or within 30 days if no time was stated, we will contact you by email or telephone and offer you a choice:

1. Accept a revised shipping date that we will state specifically; or
2. Accept a substitute Product that we will identify, at the same or lower price; or
3. Cancel your order and receive a refund.

You do not have to do anything to cancel. If we do not hear from you and we cannot ship within 30 days of your order, we will cancel your order and refund you in full automatically.

Refunds for cancelled or delayed orders are issued within 7 business days of cancellation — to the original payment method where possible, or by check or another agreed method where it is not. Card refunds may take one additional billing cycle to appear on your statement, depending on your issuer.

If we cannot fulfill part of a multi-item order, these options apply to the affected items and we will ship the rest unless you tell us otherwise.

10. Tracking and Confirmation

You will receive an order confirmation email when you place your order. This confirms we received it — it is not acceptance of the order (see Terms, Section 4).

You will receive a shipping confirmation email with tracking when each shipment leaves. Please save both for your records; you may need them for a warranty or recall claim.

If your shipment has not arrived by the estimated delivery date shown in tracking, contact us at (916) 520-1702 or info@natireshub.com or sales@natireshub.com.

11. Inspect Your Delivery — Damage, Shortage and Loss

Please inspect your shipment on arrival, before the driver leaves where possible.

• Visible damage on a parcel delivery: photograph the packaging and the Product before disposing of any packaging, and contact us within 72 hours of delivery.
• Visible damage on a freight delivery: note the damage on the delivery receipt before signing, photograph it, and contact us within 24 hours. A clean signed receipt makes a freight damage claim very difficult to recover.
• Shortage (fewer Products than ordered in a single shipment): check whether the balance is a split shipment under Section 5, then contact us within 72 hours.
• Concealed damage not visible at delivery: contact us within 5 business days of delivery with photographs.

Keep all packaging until the claim is resolved. We will work with the carrier to resolve the claim and will replace or refund the affected Products. Where you do not report within these windows, we may be unable to recover from the carrier, which can limit what we are able to do.

Packages marked delivered but not received. Contact us and we will open a carrier trace. We recommend delivery to an address where someone can receive the shipment. Title and risk of loss pass to you on delivery to the address you provided (Terms, Section 4.10).

12. Refused, Undeliverable and Corrected Addresses

Enter your delivery address carefully. If a shipment is refused, undeliverable, or requires an address correction because of information you provided:

• Carrier address-correction and re-delivery charges are passed through to you.
• Where a shipment is returned to us as refused or undeliverable, we will refund the Product price less outbound shipping, any handling fee, and return freight.
• Where a shop or third party refuses a delivery you directed to them, the same applies.

If your address needs correcting, contact us before the shipment is in transit and there is usually no charge.

13. Payment

We accept PayPal and bank-issued debit and credit cards.

Payment is processed by our payment provider. We do not store full payment card numbers. Payment data is transmitted using TLS encryption.

An authorization hold may be placed on your payment method when you order, and the charge is captured when the order is placed. If an order is cancelled before capture, the hold is released by your bank, typically within a few business days.

We may decline an order where payment cannot be verified, where billing and delivery information do not match, or where our fraud screening flags the transaction. Where we decline, we do not capture payment and any hold is released.

14. Tire Registration and Recalls

Tire registration is how a manufacturer reaches you if your tires are ever recalled.

We include a tire registration form listing the DOT identification numbers of your tires with your shipment and in your shipping confirmation email, based on the data provided to us by the distributor, manufacturer or OEM.

You may also register directly with the manufacturer. If your contact details change, update your registration with the manufacturer. If you have questions, contact us at info@natireshub.com or sales@natireshub.com.

15. Returns

Return eligibility, the return window, return authorization and refund timing are set out in our Return & Refund Policy.

16. Contact

New American Tires Hub
Phone: (916) 520-1702
Email: info@natireshub.com or sales@natireshub.com
Hours: Mon – Sat, 9AM – 5PM