Question 1

How do I place an order?

Accepted Answer

You can do so in two easy ways! Our website is open 24/7 for online orders, or you can give us a call to place your order over the phone. Our team is available to assist you.

Question 2

What are your hours of operation, and how do I get in touch with customer service?

Accepted Answer

Our customer service team is available Mon – Sat, 9AM – 5PM PT. You can send us a message anytime via our online form, call us on (916) 520-1702, or email info@natireshub.com or sales@natireshub.com.

Question 3

Can you help me find the right tires for my vehicle?

Accepted Answer

Absolutely! We can help you find the perfect tires for your vehicle. The easiest way to get started is by using our tire selector right on our shop page, where you can search by tire size, or brand. While we're happy to assist you in finding factory-standard sizes.

Question 4

What happens if the tires I ordered are out of stock by the time my order is processed?

Accepted Answer

While this happens rarely, if your tires turn out to be out of stock after you order, we contact you with a new ship date, a comparable alternative, or a full refund — your choice.

Question 5

What is your return policy?

Accepted Answer

We allow returns for 30 days after delivery. The tires must not be mounted or damaged, and you need a Return Authorization before sending anything back.

Question 6

My tires were mounted, can I return them?

Accepted Answer

We do not accept returns for any tires that have already been mounted or driven on.

Question 7

How long does it take for me to get my money back after a return is initiated?

Accepted Answer

We issue your refund once the returned tire(s) reach our warehouse and we've confirmed the tires are in good condition. We inspect returned tires within 3–5 business days of arrival, then refund your original form of payment within 7 business days. Depending on your bank or card issuer, it can take one more billing cycle for the credit to show on your statement.

Question 8

I accidentally ordered the wrong tires. What can I do?

Accepted Answer

We get it, accidents happen! If you accidentally ordered the wrong tires, we can attempt to cancel the order before it ships if you notify us of order placement.

Question 9

What are my payment options?

Accepted Answer

We accept major debit and credit cards like Visa, Mastercard, American Express, and Discover. We also accept PayPal.

Question 10

Is shipping free?

Accepted Answer

In some areas, yes — it depends how far you are from the warehouse holding your tires. Your delivery cost is shown at checkout before you pay, and there is no minimum spend.

Question 11

What are my delivery options?

Accepted Answer

We deliver by FedEx to street addresses in the 48 contiguous states, and your order can go to any address you choose there — home, work, or your installer. We do not ship to Alaska, Hawaii, Puerto Rico, other US territories, APO/FPO/DPO addresses or PO Boxes.

Question 12

Can I pick up my tires?

Accepted Answer

Our warehouses are not set up to assist with in-person pick-ups. At this time, all orders will be shipped to your chosen delivery address.

Question 13

Do you ship outside the US?

Accepted Answer

No. We ship only within the 48 contiguous United States — not to Alaska, Hawaii, Puerto Rico, other US territories, or any address outside the country.

Question 14

Are the tires you sell new?

Accepted Answer

Yes! We only sell new unused tires that are kept in properly conditioned warehouses.

Question 15

What warranty options do I have?

Accepted Answer

While we don't offer our own warranty, most brands offer a manufacturer's warranty that covers defects and excessive treadwear.

Frequently Asked Questions

Order Information

Returns and Exchanges

Payment Questions

Shipping and Delivery

Tire, Registration