Question 1

How do I place an order?

Accepted Answer

You can do so in two easy ways! Our website is open 24/7 for online orders, or you can give us a call to place your order over the phone. Our team is available to assist you. Visit us at 1851 Heritage Lane Ste # 129 Sacramento, CA 95815 or call us at +1 (530) 761-2830.

Question 2

What are your hours of operation, and how do I get in touch with customer service?

Accepted Answer

You can send us a message anytime via our online form, or for immediate help, visit us at 1851 Heritage Lane Ste # 129 Sacramento, CA 95815 or call us at +1 (530) 761-2830. You can also reach us via email at info@natireshub.com.

Question 3

Can you help me find the right tires for my vehicle?

Accepted Answer

Absolutely! We can help you find the perfect tires for your vehicle. The easiest way to get started is by using our tire selector right on our shop page, where you can search by tire size, or brand. While we're happy to assist you in finding factory-standard sizes.

Question 4

What happens if the tires I ordered are out of stock by the time my order is processed?

Accepted Answer

While this happens rarely, if the tires are out of stock, your order may be canceled.

Question 5

What is your return policy?

Accepted Answer

We allow returns for 45 days after delivery. The tires must not be mounted or damaged.

Question 6

My tires were mounted, can I return them?

Accepted Answer

We do not accept returns for any tires that have already been mounted or driven on.

Question 7

How long does it take for me to get my money back after a return is initiated?

Accepted Answer

We issue your refund once the returned tire(s) reach our warehouse and we've confirmed the tires are in good condition. From there, it usually takes 3-5 business days to refund your original form of payment.

Question 8

I accidentally ordered the wrong tires. What can I do?

Accepted Answer

We get it, accidents happen! If you accidentally ordered the wrong tires, we can attempt to cancel the order before it ships if you notify us of order placement.

Question 9

What are my payment options?

Accepted Answer

We accept major debit and credit cards like Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal.

Question 10

What are my delivery options?

Accepted Answer

We currently offer delivery within USA through FedEx. Your order can be delivered to an address of your choice.

Question 11

Can I pick up my tires?

Accepted Answer

Our warehouses are not set up to assist with in-person pick-ups. At this time, all orders will be shipped to your chosen delivery address.

Question 12

Do you ship outside the US?

Accepted Answer

We currently only offer shipping within USA.

Question 13

Are the tires you sell new?

Accepted Answer

Yes! We only sell new unused tires that are kept in properly conditioned warehouses.

Question 14

What warranty options do I have?

Accepted Answer

While we don't offer our own warranty, most brands offer a manufacturer's warranty that covers defects and excessive treadwear.

FAQs

Order Information

Returns and Exchanges

Payment Questions

Shipping and Delivery

Tire, Registration