Return & Refund Policy
Thirty days from delivery to send back tires you have not installed. Return shipping is on us for eligible returns.
Summary
This policy forms part of our Terms & Conditions. Delivery, damage claims and out-of-stock procedures are covered in our Shipping & Payment Policy.
- 30 days from delivery to return tires you have not installed or bolted.
- Return shipping is on us for eligible returns.
- Tires must be unmounted, uninstalled and unused — see Section 3.
- Every return needs a Return Authorization (RA) number first. Do not ship anything back without one.
- Refunds are issued within 7 business days of our receipt and inspection of the returned tires.
- Final Sale items cannot be returned — see Section 6.
1. Your 30-Day Return Window
You may return eligible Products within 30 days of the delivery date for a refund. You do not need to give a reason.
The 30 days run from the date the carrier records delivery. Your Return Authorization must be requested within those 30 days, and the tires must be shipped back to us within 14 days of the RA being issued.
2. How to Start a Return
- Contact us first. Call (916) 520-1702 or email info@natireshub.com or sales@natireshub.com with your order number and the tires you want to return.
- We issue a Return Authorization (RA) number and return instructions, usually within 1–2 business days.
- Pack the tires — see Section 4.
- Ship them back using the prepaid label we provide, or the freight collection we arrange.
- We inspect on arrival and issue your refund — see Section 7.
Do not ship tires back without an RA number. Returns sent without one, or sent to any address other than the one on your RA, cannot be identified, cannot be processed, and may be refused or returned to you at your cost.
3. Condition Requirements — Please Read Before Installing
To be eligible for return, tires must be:
- Unmounted — never fitted to a wheel or rim;
- Uninstalled and never driven on — no road use of any kind;
- Free of mounting marks — no bead scuffing, lubricant residue, or tire-machine marks;
- Free of damage — no cuts, punctures, curb damage, or damage from improper storage;
- Complete and unaltered — all original labels, stickers, DOT markings and tread-depth indicators intact; no writing, paint, tape or markings applied to the tire;
- In resalable condition.
Once a tire is mounted, it cannot be returned. This is not a policy preference — a mounted tire cannot be resold as new, and mounting marks are visible on inspection.
Inspect before you install. Check the size, load index, speed rating and DOT date code against your order the moment your tires arrive, and before you take them to a shop. Once they go on a wheel, your remedy is a manufacturer warranty claim (Section 8), not a return.
4. Packing Your Return
Return each tire in the condition you received it. Keep original packaging where it was supplied.
- Do not wrap the tire itself in tape, and do not apply shipping labels directly to the tire sidewall — this damages the tire and can make it non-resalable.
- Include the RA number visibly on the outside of each tire or package.
- If you no longer have the original packaging, tell us when you request your RA and we will advise.
5. Who Pays for Return Shipping
| Reason for return | Return shipping | Original shipping refunded | Handling fee refunded(excluding processing fee) |
|---|---|---|---|
| Our error — wrong Product shipped, Product materially different from listing, size we confirmed in writing was incorrect | We pay | Yes | Yes |
| Damaged in transit (reported under Shipping & Payment Policy, Section 11) | We pay | Yes | Yes |
| Order cancelled by us | We pay | Yes | Yes |
| Change of mind / no longer needed / found elsewhere | No | No | No |
| Wrong size ordered by you | No | No | No |
| Refused or undeliverable through information you provided | You pay | No | No |
| Return arrives ineligible (mounted, used, damaged) | You pay to have it returned to you | No | No |
Handling fee.
Where a handling fee applied to your order, it is refunded only where the return results from our error, transit damage, or our cancellation. See Shipping & Payment Policy, Section 7.
6. What Cannot Be Returned
The following are not eligible for return. Each is identified as such on its product page before you buy.
- Final Sale, Clearance and Aged-Stock items. Some tires are offered at reduced prices because their manufacture date is materially older than current production, or because they are discontinued. These are clearly marked “Final Sale” on the product page and in the product title, and are sold as-is and non-returnable. The DOT date code is disclosed on the product page. If a Final Sale item arrives damaged, mismarked, or materially different from its listing, Section 5 still applies — final sale does not remove your rights where we made an error.
- Mounted, installed or road-used tires (Section 3).
- Tires damaged after delivery, including curb, impact, puncture, improper storage or improper mounting damage.
- Special-order Products obtained specifically for you at your request, where we told you at the time of order that they were non-returnable.
- Returns requested more than 30 days after delivery.
- Returns shipped without an RA number, or shipped more than 14 days after the RA was issued.
7. Inspection and Refunds
Inspection.
We inspect returned tires on arrival, normally within 3–5 business days of receipt.
Refund timing.
Where the return is eligible, we issue your refund within 7 business days of completing inspection. Refunds go to the original payment method. Depending on your bank or card issuer, it may take one additional billing cycle for the credit to appear on your statement.
Partial refunds.
If a returned tire arrives in a condition that reduces but does not eliminate its value, we may issue a partial refund. We will contact you before doing so, explain what we found, and give you the choice of a partial refund or having the tire returned to you at your cost. We will not reduce a refund without telling you first.
Ineligible returns.
If a return does not meet Section 3, we will contact you with what we found, including photographs where relevant, and offer to return the tires to you at your cost, or to dispose of them at your instruction. We will not dispose of your property without your instruction.
Multi-tire orders.
You may return part of an order. Where a promotional discount, free shipping threshold or bundle price applied to the order, returning part of it may change what you qualified for, and the refund is adjusted accordingly. We will tell you the adjusted amount before processing.
Taxes and fees.
Sales tax is refunded with the Product price. State tire fees, recycling fees and Federal Excise Tax are refunded where the Product is returned and the fee is recoverable.
8. Returns vs. Warranty Claims — Two Different Things
A return is for a tire you have not installed, within 30 days. That is this policy.
A warranty claim is for a tire that has been installed and has a manufacturing defect, a workmanship issue, a treadwear shortfall, or road hazard damage where such coverage applies. Warranty claims are handled by the tire manufacturer, not by us — we are a retailer, not the warrantor (see Terms, Section 8).
We will help. Contact info@natireshub.com or sales@natireshub.com or (916) 520-1702 and we will identify the manufacturer’s claim procedure, provide your proof of purchase, and point you to where the inspection needs to happen. Manufacturer warranty claims generally require the tire to be inspected by an authorized dealer or service centre for that brand, and may require registration and service records.
9. Freight and Oversized Returns
Tires that are shipped by freight (Shipping & Payment Policy, Section 6) must be returned by freight. Whether the return freight is arranged by New American Tires Hub or by you is agreed with us before the return shipment is assigned — contact us first, because a freight return arranged without us may be refused or misrouted, and the cost cannot be recovered.
Residential freight collection may require someone of legal age to be present, and may require a liftgate. We will confirm the arrangements with you when we issue the RA.
10. Order Cancellations Before Shipment
To cancel before your order ships, contact us at (916) 520-1702 or info@natireshub.com or sales@natireshub.com. If we can stop the shipment, we cancel and refund in full — including any handling fee — within 7 business days. Once a Product has shipped, it is handled as a return under this policy.
Where we cancel — because of a pricing error, stock unavailability, or failed order verification — you are refunded in full, including all fees. See Terms, Section 4.3 and Shipping & Payment Policy, Section 9.
11. Fair Use
This policy is written for customers acting in good faith, and we would rather be generous than difficult. We may decline returns, limit future purchases, or close an account where we identify a pattern of return abuse — for example, repeated returns of used or mounted tires, returns of Products not purchased from us, or returns claimed as damaged without supporting evidence. We will always tell you when we do this and why.
12. Contact
New American Tires Hub
Returns: your return address is issued with your Return Authorization — it is the warehouse nearest to you, so there is no single address to send returns to.
Phone: (916) 520-1702
Email: info@natireshub.com or sales@natireshub.com
Hours: Mon – Sat, 9AM – 5PM
California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210.
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