Delivery Request Policy & Guide
Understanding how custom freight quotes work for regions outside our automated delivery network.
Delivery Request Essentials
- Zero Upfront Charge: No credit card or payment is collected when submitting a delivery request.
- 1-Business-Day Response: Our logistics team reviews stock and carrier rates within 24 hours.
- Location Requirements: ZIP Code and State are the only mandatory destination fields.
- No Commitment: A request is an inquiry — you are free to decline any quoted freight rates.
- Cart Security: Your selected cart items remain saved for future browsing or checkout.
1. Overview & Purpose
New American Tires Hub operates a nationwide network of wholesale regional warehouses. While automated online checkout is active for primary warehouse delivery zones, certain ZIP codes require custom freight routing.
If your delivery location is outside our direct automated radius, our Delivery Request system allows you to request a custom shipping quote without any upfront payment or obligation.
2. Zero-Upfront-Payment Guarantee
The delivery request form collects contact and location details only. There is no credit card field, no billing step, and no authorization hold placed on your card.
If our logistics team confirms carrier availability and you approve the custom quote, you will receive a secure checkout invoice link to complete payment.
3. Step-by-Step Delivery Request Flow
Add desired tires to your cart and specify your delivery ZIP code and state.
Logistics team checks inventory across fulfillment hubs and calculates optimal carrier rates.
You receive an itemized quote via email or phone within 1 business day outlining freight fees.
Review the quote with zero obligation. Accept to complete checkout or decline with no fees.
4. Freight Feasibility & Response Policy
Feasibility depends on warehouse stock availability, freight carrier coverage to your regional ZIP code, and total shipping cost viability.
In rare instances where carrier freight to a specific address is not cost-effective or supported, our team will notify you directly with alternative suggestions or local installer delivery options.
5. Frequently Asked Questions
- Will I be charged anything to submit a request?
- No. Not for sending the request, and not for our team checking freight rates. If we can deliver and you decide to proceed, you complete payment through our secure checkout — see our Shipping & Payment Policy.
- Is a delivery request the same as placing an order?
- No. A delivery request is an inquiry to check whether carrier delivery to your destination ZIP code is feasible. No stock is reserved until you approve the custom quote.
- Does my cart disappear if I send a request?
- No — your cart items stay securely saved. If you later change your delivery location to an automated delivery zone, you can check out from your cart directly.
- How long does freight quote verification take?
- Our logistics team reviews requests within 1 business day (Monday through Friday, Pacific Time). Requests received over weekends or holidays are processed on the next business day.
- Do I have to provide a full street address?
- No. Only your ZIP code and State are strictly required to calculate regional routing. Providing a street address is optional and helps us calculate exact freight delivery costs.
- If delivery is possible, how is the price calculated?
- The tire price remains identical to the website catalog. Custom freight charges are itemized and presented to you in full before you make any commitment.
- What happens with my contact information?
- We use your details solely to send your delivery quote and respond to your inquiry — never sold or shared. See our Privacy Policy.
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